Rug Cleaning

Cleaning Options

At Desert Rose we understand that your rugs each have their own unique needs. So we offer cleaning solutions for all rugs and all bank accounts. The majority of our rug cleaning takes place in our warehouse where we have a professional rug pit and top of the line equipment to get your rug as thoroughly clean as possible. We take into account during the cleaning whether the rug is made of synthetic material or natural fibers (wool, cotton, or silk), as well as if there are any pet urine or other underlying issues, for which we have a separate complete submersion technique to treat those problems (described below). Cleaning the rugs back in our facility is the most effective choice as our head rug supervisor is able to spend the quality time and attention on your rug that it requires, as well as with equipment and an environment specifically set up for best rug cleaning possible. This is obviously a little more per square foot. If none of the options in our facility fit yout budget however, we can do a basic surface steam cleaning for you in your home that is a minimal charge per square foot. 




Puppy dog issues? No Problem

Desert Rose is proud to be an exclusive provider of the six step submersion cleaning process, with an additional step that is necessary if the rug was pet damaged or urine stained. Here are the step-by-step details of our facility rug cleaning procedures: 

Step 1. Rug Badger.

The machine we use is called the RugBadger. Which is a powerful machine designed to deliver 40,000+ penetrating harmonic vibrations per minute deep into the back of a rug. It shakes loose any dry, heavy, damaging soil & sediments trapped both in the foundation and in between the rug fibers themselves.

*If the rug is pet damaged or urine stained, an additional pre treatment is necessary where the rug is soaked in a urine neutralizing deodrizer. In some extreme cases it is soaked overnight or longer.

Step 2. Wash and Flush. 
In many of the various countries where our oriental rugs and carpets are manufactured, the washing is done in a flowing river, where rugs are submerged for hours at a time. Our process essentially replicates this method with a wash pit in which water moves from one end to the other continuously. Mild cleaning agents designed specifically for Oriental rug fibers like silk and wool are massaged deeply into the rug. Unlike a simple bath, our process continuously sends only clean, soft water across the rug. 

Step 3. Final Rinse. 
The rug is removed from the pit and given a soft water rinse. 

Step 4. Drying. 
Mild heat and airflow is applied as the rug hangs to dry. Using compressed air, the fibers are given a luxurious fluffing. 

Step 5. Grooming the Fringes. 
Attention to detail is essential at this stage, so we hand-comb your rugs fringes to ensure that they are properly finished and groomed. 

Step 6. Final Inspection. 
We maintain the highest standards, so our inspection process is thorough. We don't hesitate to repeat any steps that might be necessary to provide you with the cleanest rug possible. 


Pick up and Delivery:

In the metro area, any jobs over $250 we don't charge for pick up and delivery.

Basic Rug Cleaning Tips

Keep your Area Rugs looking their best by completing the following simple, basic Area Rug care tips. Appropriately caring for your Area Rugs differs from rug to rug and is dependent on its size and material. The more delicate the material, the more care it requires. At Desert Rose we can help you determine the correct cleaning procedure based on your particular rug’s needs.


Vacuum – To ensure your Area Rug does not prematurely wear out, it is important to regularly vacuum it. If your Area Rug has fringe it will require a special technique. When vacuuming, use gentle suction and start from the rug’s center, working towards the fringe and back. Alternate your direction each time to avoid the formation of lines.


Shake – If you have a small enough Area Rug, you can take it outside to shake. This can be in addition, or in lieu, of vacuuming. Vigorously shaking and beating your rug will help remove embedded dirt and debris.


Brush – Just like when pet and human hair becomes stuck on our clothing, the same is true for Area Rugs. Often times left behind after vacuuming, hair can be quite tricky to clean up. One of the best recommendations we have for this situation is to use a stiff brush (similar to a dog’s brush) to remove existing hair from your rugs.


Avoid Spills – If a spill occurs, it is important to tend to it quickly to ensure that it does not set in. Quickly blot the area with a clean, white towel to remove the excess water. Do not attempt to use hot water to rinse the area, as this may damage it. Please feel free to consult with Desert Rose on how best to clean your specific rug.


Washing Rugs – This Area Rug care tip should only be followed if its manufacture’s label states “machine washable” and it is small enough to fit into your washing machine. Be mindful to only use a mild detergent. Hang to dry. Avoid leaving your rug in direct sunlight as fading may occur.


Professional Cleaning – For maximum benefits, you should routinely have your Area Rugs professionally cleaned every 18 to 24 months. Our expert technicians have been extensively trained to properly care for all types and sizes of Area Rugs. Even the most delicate ones!


Cleaning Special Types of Rugs – Care for and clean imported Area Rugs according to your carpet’s exact specifications. Always be careful when it comes to fringe. Heirloom-type rugs are not to be performed by DIY homeowners.


10 Things You Should Know Before You Hire a Rug Cleaner

Check our Ruth Travis', "The Rug Lady",  tips on choosing the right rug cleaner. Ruth, former president of the IICRC, hosts rug cleaning seminars that teach a very effective way of rug cleaning. Our rug cleaning  technicians have attended and learned extensive from her seminars.

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